Return policy

At ImmersiArts, we strive to provide you with the highest quality wall art pieces that surpass your expectations. Each artwork undergoes a thorough review before it is carefully packaged and sent to you. However, we understand that unforeseen circumstances may arise, such as damage during delivery or the occasional defect. Therefore, we have formulated a comprehensive return policy to ensure your satisfaction with your purchase.

Replacement for Damaged Items

In the unlikely event that your purchase arrives damaged, we are committed to making it right. We will gladly replace the damaged item at no extra cost to you. Our dedicated team will promptly address the issue and ensure that a replacement is arranged. To initiate this process, please contact us within 7 days upon receiving your order, providing detailed information about the damage incurred. Our customer support representatives will guide you through the necessary steps for a hassle-free replacement.

Replacement for Defective Items

We take great care to maintain the highest standards in the production of our wall art pieces. However, if your purchase arrives with any manufacturing defect, we will arrange a replacement for you. Please notify us within 7 days upon receiving your order, describing the specific defect and providing supporting evidence, such as photographs. Our team will review the information provided and guide you through the process of obtaining a replacement.

Change of mind

At ImmersiArts, we understand that personal preferences can change. However, due to the nature of our business and our commitment to creating unique, made-to-order artworks, we regret to inform you that we cannot accept cancellations or provide refunds if you change your mind after placing an order. We print and create our products only after receiving an order, ensuring that each piece is tailor-made to your specifications. Therefore, we kindly request that you carefully consider your purchase before finalizing your order.